How Rightvet works
A Rightvet Score is built from public evidence.
It combines what a practice makes clear before someone visits with what clients say afterwards. Ownership and Prices appear alongside the score, so people can see the result in context.
Every Rightvet Score is built the same way. This fictional practice shows what appears on a profile, what counts towards the score, and what is shown for context.
Example profile using fictional practice data
Transparency and Reviews are combined to produce the Rightvet Score. Transparency carries slightly more weight because it can be checked before a visit.
Seven public information checks against the practice website. Six are visible here, one is missing. The Transparency tier reflects how many are clear before a client needs to ask.
The Google rating from public reviews, adjusted for sample size so a small number of reviews cannot dominate the picture. The pull is small once a practice has a substantial review history.
Each rating is pulled toward the UK average of 3.5. The adjustment is small for practices with many reviews, larger for practices with few.
(reviews × rating + 5 × 3.5) ÷ (reviews + 5)
Transparency carries slightly more weight because it can be checked before a visit. Reviews matter, but they describe what already happened.
Rightvet Score
Very Good
For Harbour Lane: 0.55 × 4.5 + 0.45 × 4.57 = 4.53 → 4.5 / Very Good
Each Rightvet Score sits in one of six bands. The chart below shows how scores are distributed across the 995 first opinion practices currently scored on Rightvet.
Exceptional
4.9–5.0
Excellent
4.7–4.8
Very Good
3.8–4.6
Good
3.0–3.7
Fair
2.3–2.9
Poor
2.0–2.2
Distribution updated automatically when scores are recalculated · Last refreshed May 2026
Ownership and Prices appear beside the score but do not change it. Two practices can have the same score and very different ownership or prices.
Whether the practice is independently owned or part of a veterinary group, with the parent company verified through Companies House and the RCVS register.
Companies House gives the legal owner and group structure. RCVS confirms the regulated entity. If the practice trades under a different name to its registered owner, both are shown. Independent means the practice is not majority-owned by a group of two or more practices.
Where the practice's published routine costs sit relative to nearby vets. The position on the card summarises five common services; the practice page shows every comparable fee individually.
The five services are first consultation, primary vaccination course, booster vaccination, castration, and spay. Each uses published fees only. Where a practice does not publish a comparable fee, it is shown as unconfirmed rather than estimated. The local average is the median of practices within five miles whose fees are visible.
What the score measures, where the evidence comes from, and how Rightvet stays independent.
Pricing is shown beside the score, not inside it. A fee can reflect the service on offer, appointment length, equipment, the experience of the team, opening hours, hospital facilities and the way a practice runs. A lower price is not always better. A higher price is not always worse. Treating cost as a quality signal would conflate two different things.
Price still matters, so Rightvet shows it clearly. The price position on a practice card summarises five common services that can be compared across UK practices, measured against the local average. On the practice page, every comparable fee is shown individually so pet owners can read cost in context.
The Rightvet Score is not a clinical quality rating. It does not score clinical decisions, treatment outcomes, diagnostic quality, surgical skill or what happens inside the consulting room. Those things matter, but they cannot be measured fairly from public information.
Outcomes depend on the pet, the condition, the treatment path and clinical judgement. Internal processes are not visible to a comparison platform unless evidenced, published or practice-confirmed. A single visit matters, but it is not the whole picture of a practice.
Rightvet uses public and verifiable sources. Practice websites for prices, services, emergency cover, health plans and complaints. Companies House for legal ownership, group structure and trading names. The RCVS register for registration status. Google Places for star rating, review count and review themes.
No. A single independent practice and a large veterinary group are assessed against the same published evidence. Practices cannot pay to appear higher, lower, or differently. Commercial relationships do not change what pet owners see. Scores change if the underlying evidence changes, not if a practice asks for a different position.
Rightvet earns money from practices that subscribe to Rightvet Intelligence, a paid product inside the practice dashboard. Visibility profiles remain free for every practice.
Rightvet is not affiliated with or endorsed by any veterinary practice, chain, pharmaceutical company or insurance provider. An Intelligence subscription does not affect scoring, ranking, or what pet owners see.
Every veterinary practice can claim a free Rightvet Visibility account. From there, the practice sees all the data Rightvet holds about it, the evidence behind every score, and what it would take to move any check from missing to passed. Most corrections start there.
Corrections from pet owners, practice teams and members of the public all need evidence. A live website page, a Companies House record, an RCVS entry or any other verifiable source is enough to start the review. The evidence is checked, the data is updated, and the change is published through the same data gate as everything else on the site. Corrections are not paid for or expedited for commercial reasons. Send corrections to hello@rightvet.uk.
For pet owners
Compare pricing, ownership, transparency and client feedback before you commit to a practice.
For veterinary practices
See the evidence behind your public profile, correct what is wrong, add context where needed, and help clients understand your practice better.
A clearer market is built over time. That means better data, better evidence and a willingness to keep improving what people can see.
Create your free Rightvet Visibility account to see the evidence behind your public profile, correct what is wrong, add context where needed and help clients understand your practice better.
Rightvet Visibility
Search by practice name. Create the account from there, then confirm you are authorised to act for the practice.