Terms of Service

1. About these terms

These terms apply when you use rightvet.uk or myrightvet.rightvet.uk. By using either site, you agree to them. If you do not agree, please do not use the site.

2. Who we are

3. What Rightvet is

4. Using the consumer site

Anyone can use rightvet.uk without an account. You do not pay anything. You may sign up for a local briefing, which sends you a regular email summary about veterinary practices in your area. You can unsubscribe from any briefing at any time using the link in the email.

5. Data accuracy

Rightvet aggregates data from public sources, including the practices’ own websites, Companies House, the Royal College of Veterinary Surgeons, and Google. We work hard to keep this information accurate, but:

• Information can change between our scans (we refresh periodically, not continuously)
• Practices sometimes make errors on their own websites, which we reflect
• Prices we display may not apply to every situation, every pet, or every treatment
• Review summaries are AI-generated from the practice’s public reviews and may reflect the tone of those reviews without being individually verified
• Ownership and group membership can change (mergers, acquisitions, sales) faster than our records update

Always confirm prices, services, and availability directly with the practice before making a decision. Rightvet is a starting point for research. It is not, and is not intended to be, a substitute for contacting the practice.

If you find an error, please let us know using the “Report an error” link. We will investigate and correct it where appropriate, usually within 14 days.

6. Practice profiles

7. myrightvet accounts and subscriptions

If you subscribe to a paid plan

When you subscribe:

• You agree to be charged the subscription fee at the interval you choose
• Your subscription renews automatically at the end of each billing period
• You can cancel at any time via the billing portal. Cancellation takes effect at the end of the current billing period. You keep access until then.
• You do not get a refund for the current billing period unless we have significantly failed to provide the service

We may change prices for future billing periods. If we do, we will give you at least 30 days’ notice by email, and you can cancel before the new price takes effect.

Payment

8. Acceptable use

When using Rightvet, you agree not to:

• Use any automated system (bot, scraper, crawler) to access the site, other than public search engine indexing
• Attempt to access, probe, or disrupt any part of our systems you have not been authorised to use
• Submit information that is false, misleading, or not yours to submit
• Use the site to harass, defame, or make false claims about any person or practice
• Reproduce substantial portions of our content without our written permission (linking and quoting briefly is fine)
• Impersonate a practice you are not authorised to represent

We may suspend or remove access, with or without notice, if we believe you have breached these rules.

9. Our content and your content

10. Third-party services

We use third parties to deliver the service, including Stripe (payments), Supabase (database), Vercel (hosting), Brevo (email), Google Analytics and Google Places, Mapbox, and Meta. Where you interact with these services (for example, when paying through Stripe’s checkout), their terms and privacy notices apply in addition to ours.

11. Our liability to you

Nothing in these terms limits our liability for anything it would be illegal to limit, including death or personal injury caused by our negligence, or fraud.

Subject to that:

• We provide Rightvet on a “reasonable efforts” basis. We do not guarantee that it will be available at all times, error-free, or free of interruptions.
• We are not responsible for your decisions about veterinary care. Rightvet provides decision support, not a decision.
• We are not responsible for the accuracy of information shown on third-party sites we link to, or for the actions of third parties.
• Where a subscriber suffers a loss because we have failed to provide Intelligence, our total liability for that loss is capped at the amount paid by that subscriber in the 12 months before the event that caused the loss.
• We are not liable for any loss of profit, loss of business, loss of goodwill, or indirect or consequential losses.

12. Ending this agreement

13. Changes to these terms

We may update these terms from time to time. If we make significant changes that affect you as a subscriber, we will tell you by email and give you at least 30 days’ notice before the changes take effect. The current version is always available at rightvet.uk/terms.

14. Governing law and courts

15. Other details

• If any part of these terms is found by a court to be invalid, the rest continues to apply.
• If we do not enforce a right immediately, that does not mean we have given it up.
• These terms are between you and us. No third party has any rights under them.
• You may not transfer your rights under these terms to anyone else. We may transfer ours to any company in our group or to a company that acquires our business.

16. Contact

For any question about these terms, email support@rightvet.uk. Post is also accepted at the registered office address above.