Privacy Policy
Last updated: 10/10/2026
1. Who we are
Rightvet is a trading name of Right Index Ltd, a company registered in England and Wales (company number 17066317), with registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.
We are the data controller for the personal information we collect through rightvet.uk and myrightvet.rightvet.uk, registered with the Information Commissioner’s Office (ICO registration number ZC130231). Our VAT registration number is 520 8444 09.
If you have any questions about this policy, or about how we handle your information, you can contact us at privacy@rightvet.uk.
2. What this policy covers
This policy explains what personal information we collect when you use Rightvet, why we collect it, what we do with it, and the rights you have over it. It applies to both the consumer-facing site (rightvet.uk) and the practice-facing account (myrightvet.rightvet.uk).
This policy also covers information about identifiable people contained in our veterinary practice records, including practice owners, directors, staff members and reviewers.
Information about a company is not necessarily personal information. Where practice information relates to an identifiable person, this policy applies, including when the information comes from public sources.
3. What we collect and why
Information you give us
| What | When | Why |
|---|---|---|
| Email address | When you sign up for a location-based briefing, submit a contact form, or create a myrightvet account | To send you the briefing you asked for, to reply to your enquiry, or to manage your account |
| Name | When you create a myrightvet account or make a payment | To identify you to your practice team and to produce invoices |
| Billing address and payment details | When you subscribe to Intelligence | To process your payment and comply with our tax obligations |
| RCVS-registered practice email | When you claim a practice profile | To verify you are authorised to manage that practice |
| Feedback and error reports | When you use “Report an error” | To investigate and correct data issues |
Payment card details are handled directly by Stripe. We never see or store your full card number. We do store a customer ID and the last four digits of your card for reference.
Information we collect automatically
When you use Rightvet, we collect limited technical information:
- Anonymised usage data through Google Analytics 4 (which pages you view, how long you spend, what you click)
- IP address (used to derive approximate location for local results, then discarded from the analytics record)
- Device and browser information
- Security logs of each request to our site (IP address, browser and the page or data requested), used to keep the site running and to detect abuse such as automated bulk copying of our data
- A cookie consent record
We do not build a personal profile of your browsing behaviour. We use analytics to understand how the site is used in aggregate, not to track individuals.
Information we collect from third parties
- Veterinary practice data from Companies House, the Royal College of Veterinary Surgeons (RCVS), Google Places, and the practices’ own websites. Some practice information relates to identifiable people. This can include professional names, roles and qualifications, identifying contact details, review author names and review text. Where this information is personal information, it is covered by this policy. Its availability from a public source does not remove the protection of data protection law.
- Payment processing data from Stripe when you subscribe.
4. Our lawful basis for processing
Under the UK General Data Protection Regulation, we need a lawful basis to process personal information. We rely on:
- Contract for information needed to provide your myrightvet account and process your subscription payments.
- Legitimate interest for aggregated usage analytics, error logging, security monitoring, and fraud prevention.
- Consent for marketing emails, non-essential cookies, and anything else where the law requires active agreement. You can withdraw consent at any time.
- Legal obligation for records we must keep for tax, accounting, or regulatory reasons.
5. Who we share your information with
We share information with a small number of service providers who process it on our behalf. They are bound by data processing agreements that match UK GDPR requirements.
| Provider | What they do | Where they store data |
|---|---|---|
| Stripe | Payment processing, subscription billing | United States, with UK and EU data residency options |
| Supabase | Database hosting | European Union (Frankfurt) |
| Vercel | Web hosting | United States (with EU edge) |
| Axiom | Security logs | European Union (Frankfurt) |
| Brevo | Email delivery | European Union (France) |
| Google (Analytics, Places) | Usage analytics, map data | United States |
| Mapbox | Map rendering | United States |
| Meta (Pixel) | Advertising measurement | United States |
We do not sell your personal information. We do not share it with veterinary practices, veterinary groups, or any third party for their own marketing.
We may disclose information if required to by law, by a regulator, or by a court order.
6. International transfers
Some of the providers above are based outside the UK. Where we transfer information outside the UK, we rely on UK Government adequacy decisions or on International Data Transfer Agreements, as required under UK data protection law.
7. How long we keep information
| What | How long |
|---|---|
| myrightvet account details | For as long as you have an account, plus 12 months after you close it, for recovery and fraud prevention |
| Subscription and payment records | 7 years after the subscription ends, as required by HMRC |
| Briefing email subscriptions | Until you unsubscribe |
| Contact form submissions | 24 months |
| Analytics records | 14 months, then automatically deleted by Google Analytics |
| Security logs (IP address, browser, page requested) | 30 days, then automatically deleted |
| Error reports | 24 months |
8. Your rights
Under UK data protection law, you have the right to:
- Ask what information we hold about you
- Ask us to correct information that is wrong
- Ask us to delete your information, in certain circumstances
- Ask us to restrict how we use it, in certain circumstances
- Object to our use of your information, in certain circumstances
- Ask us to transfer your information to another provider, in certain circumstances
- Withdraw any consent you have given
To exercise any of these rights, email privacy@rightvet.uk. We will respond within one month.
If you are not satisfied with how we handle your information, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk, or by calling 0303 123 1113. You do not need to raise your concerns with us first, but we would appreciate the chance to put things right.
9. Cookies
We use a small number of cookies. You can turn optional analytics on or use necessary only from the banner that appears when you first visit, and change your choice at any time from Cookie settings in the footer.
| Cookie | Purpose | Type |
|---|---|---|
rightvet_cookie_consent_v1 | Remembers your cookie preference | Essential |
rightvet-session | Keeps you signed in to myrightvet | Essential |
_ga, _ga_* | Google Analytics usage measurement | Analytics (consent required) |
_clck, _clsk | Microsoft Clarity usage measurement | Analytics (consent required) |
_fbp, _fbc | Meta Pixel measurement, only if configured | Analytics (consent required) |
| Stripe cookies | Payment fraud prevention during checkout | Essential (set by Stripe) |
You can clear cookies at any time in your browser settings. If you do, you may need to re-enter your cookie preference.
10. Children
Rightvet is intended for adults making decisions about pet care. We do not knowingly collect information from children under 16. If you believe we have, please contact us and we will delete it.
11. Changes to this policy
If we make significant changes, we will update the “Last updated” date at the top of this page and, where appropriate, email registered users. The current version is always available at rightvet.uk/privacy.
12. Contact
For any privacy question, email privacy@rightvet.uk. Post is also accepted at the registered office address above, though email is faster.
Right Index Ltd, trading as Rightvet. Registered in England and Wales, company number 17066317. ICO registration number: ZC130231.